Delivery rates and returns

Delivery rates

UK (UK mainland only) – Orders over £100FreeFreeFree
Europe (Other**)£13.50£23.50£33
USA & Canada£17.00£24.00£44.00
Rest of the World£20.00£40.00£90.00
Australia & New Zealand£25.00£32.50£75.00
We only use eco friendly packaging that you can recycle

* UK mainland only

** Aland Islands, Albania, Andorra, Armenia, Azores, Balearic Islands, Belarus, Bosnia, Bulgaria, Canary Islands, Cap Verde, Croatia, Cyprus, Faroe Islands, Georgia, Gibraltar, Greece, Greenland, Iceland, Liechtenstein, Macedonia, Madeira, Malta, Moldova, Montenegro, Romania, Sardinia, Serbia, Sicily, Svalbard, Turkey, Ukraine & Vatican City

Delivery is charged according to weight plus packaging. Please allow up to 10 working days for delivery (UK mainland only). For orders to Europe and the Rest of the World please allow longer.

If you would like more information on delivery charges, please contact us on 01273 685222 or email us at


The copyright of these pages is protected by copyright © Zenzie Tinker Textile Conservation Ltd. All rights reserved.

For the avoidance of doubt, caching of this site is permitted by a service provider acting in the normal course of its business as provided for in the Electronic Commerce (EC Directive) Regulations 2002.

Returns policy

We hope that you will be happy with your purchase, however if you wish to return your order for any reason you are welcome to do so within 14 days of receipt for an exchange or refund.

Items must be returned in their original packaging, unopened and in saleable condition (except where the item is damaged or faulty).

To return your item

  1. Notify us by email to specifying your order number, reason for return, and your name and address.
  2. Return your item by post to:

FAO Shop
Zenzie Tinker Conservation
Studio E, Level 7
North New England House
New England Street
Brighton BN1 4GH

Please include your name, address and order number in the package. We advise that you retain proof of postage, as we cannot be held responsible for items lost in transit. If you require an exchange, please include details of the replacement product.

Refunds will be processed within 14 days of receipt of goods. The cost of returning an item must be borne by the customer, and will only be refunded in the case of damaged or faulty items or where an item was sent in error.

If you have any questions about our products, delivery options or returns please contact us via email to or by calling +44 (0)1273 685222 (Monday-Friday, 10am-5pm GMT)